Terms of service

Last updated: July 25, 2026

These Terms of Service form a binding agreement between you and DemtiliWorks regarding your use of Complaudax. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and you refers to that organization.

Part B: Terms of Service

B1. Agreement

B2. What the Service is, and what it is not

Complaudax helps you run automated accessibility checks on web pages, including pages in a staging environment or behind a login when you use the browser extension in your own authenticated session, track detected issues over time per client and site, work through a manual checklist for criteria that automated testing cannot evaluate, and generate conformance reports and accessibility statements.

What the Service is not. Complaudax is a tool. It does not, and cannot, make any website compliant with any law or standard on its own. Automated accessibility testing detects only a portion of the applicable success criteria, and the remainder requires human judgment. A result showing no automated violations means only that the automated checks did not detect a violation on the tested page at the time of testing. It is not a determination of legal compliance. Reports and accessibility statements generated by the Service are drafts and starting points that you are responsible for reviewing, completing, and validating.

You remain solely responsible for the accessibility and legal compliance of any website, including your own and those of your clients.

B3. Accounts

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for keeping your access credentials secure. Notify us promptly of any unauthorized use.

B4. Acceptable use

You agree that you will:

only audit websites that you own or that you are authorized to audit;
not use the Service to access, test, or probe any system without authorization;
not attempt to circumvent usage limits, security, or access controls;
not use the public scanner or any endpoint as an unauthorized bulk scanning or data harvesting service;
not resell, sublicense, or provide the Service to third parties except as expressly permitted by your plan;
not reverse engineer, decompile, or attempt to extract source code, except to the extent this restriction is prohibited by applicable law;
not use the Service to build or assist a competing product;
comply with all applicable laws in your use of the Service.

You are responsible for confirming that you have the right to audit any staging environment or authenticated page you choose to test. We are not responsible for your authorization decisions.

B5. Third party engine

The Service uses axe-core, an open source accessibility engine by Deque Systems, under the Mozilla Public License 2.0, bundled and used without modification. axe-core is provided by its authors without warranty. Your use of the Service is subject to that license as it applies to the bundled component.

B6. Plans, billing, and cancellation

Fees. Paid plans are billed in advance on a recurring basis, monthly or annually as selected, in the currency shown at checkout. Prices are stated on our website and may change; we will give reasonable notice of changes affecting your renewal.

Taxes. Fees are exclusive of applicable taxes, which you are responsible for.

Renewal and cancellation. Subscriptions renew automatically until cancelled. You may cancel at any time through your account, effective at the end of the current billing period. Access continues until then.

Refunds. Except where required by applicable law, fees are non refundable, and we do not provide refunds or credits for partial periods or unused features.

Free plan and trials. We may offer a free plan or trial with limited features and limited data retention. We may change or discontinue free offerings at any time.

Non payment. We may suspend or terminate access for failed or overdue payment.

B7. Intellectual property

We own the Service, including its software, design, and content, excluding the third party components it incorporates and excluding your data. We grant you a limited, non exclusive, non transferable, revocable right to use the Service during your subscription, subject to these Terms.

Your data is yours. You retain all rights to the clients, sites, audit results, notes, and reports you create. You grant us the limited right to host, process, and display that data solely to provide the Service to you.

Feedback you send us may be used without restriction or obligation to you.

B8. Disclaimer of warranties

The Service is provided on an as is and as available basis, with all faults, and your use of it is at your own risk. To the fullest extent permitted by law, we disclaim all warranties, express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non infringement, and any warranty regarding compliance with laws or standards.

Without limiting the above, we do not warrant that the Service will detect all accessibility issues on any page or site; the absence of detected issues means a page or site is accessible or legally compliant; any report, statement, suggested fix, or prioritization is complete, accurate, or error free; or the Service will be uninterrupted, timely, secure, or error free.

Assessing accessibility is complex and partly subjective, and achieving total compliance is not something any automated tool can guarantee. You acknowledge this.

B9. Limitation of liability

To the fullest extent permitted by law, the Company and its owners, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to the Service, even if advised of the possibility.

In particular, we are not liable for any fine, penalty, claim, demand, legal action, or loss arising from any alleged or actual failure of any website, including your own or your clients', to meet any accessibility standard or legal requirement, including the European Accessibility Act, EN 301 549, the ADA, Section 508, AODA, or any other law or standard.

To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or related to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or one hundred Canadian dollars.

B10. Indemnification

You agree to indemnify and hold harmless the Company and its owners, employees, and contractors from any claim, demand, loss, or expense arising from your use of the Service, your content, your breach of these Terms, your violation of any law, or any dispute between you and a client or third party, including any claim that a website you audited or reported on failed to meet an accessibility standard or legal requirement.

B11. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends. We will make your data available for export for a reasonable period unless prohibited by law, after which we may delete it.

B12. Changes to the Service and Terms

We may modify or discontinue features of the Service. We may update these Terms from time to time; when we make material changes, we will update the date above and, where appropriate, notify you. Your continued use after an update means you accept the revised Terms.

B13. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict of law rules. Subject to the following paragraph, the courts located in Ontario, Canada will have exclusive jurisdiction, and you consent to that jurisdiction and venue.

Before starting any formal proceeding, you agree to first contact us and attempt in good faith to resolve the dispute informally. Nothing in this section prevents either party from seeking injunctive relief for misuse of intellectual property or unauthorized access.

B14. General

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to your account email; notices to us go to[email protected].

B15. Contact

DemtiliWorks

Ontario, Canada

General: [email protected]

Privacy: [email protected]

Legal: [email protected]